# Tweets From Vladi Mir  ## Metadata - Author: [[@vladmiropm on Twitter]] - Full Title: Tweets From Vladi Mir - Category: #tweets - URL: https://twitter.com/vladmiropm ## Highlights - One of the most common mistakes made by product managers is listening to customers, but not HEARING them. Here are 6 simple tips to avoid this mistake: 1. Don't separate business goals and customer needs even if your boss said to do so. Simply think about business/customer as a single but multifaceted system and always try to search for edges and BALANCE between them. 2. Instead of focusing on the specific requests or feedback, try to identify the underlying needs of the customers. This will help you develop solutions that truly address their problems. 3. Put yourself in your customers' shoes and empathize with their problems and communicate regularly with your customers to understand their changing needs and preferences. 4. Not all feedback or requests are created equal. Prioritize the feedback that aligns with your product vision and strategy, and focus on implementing those changes first. Choose any framework you mostly like on https://t.co/wqLUDacBiw 5. While customer feedback is important, it should not be the only factor in decision-making. Use data to validate the feedback and make informed decisions that are based on both customer insights and business goals. 6. Before implementing any changes based on customer feedback, test and validate the solutions to ensure they truly solve the problem. Use metrics and user testing to validate the effectiveness of your solutions. #productmanagement ([View Tweet](https://twitter.com/vladmiropm/status/1682044815163392006))