# Bad Product Teams Merely... ! [ rw-book-cover] (https://pbs.twimg.com/profile_images/1797200367500787712/zo1WQz0D.jpg) URL: https://twitter.com/PawelHuryn/status/1835010864585621892 Author: @PawelHuryn on Twitter  ## AI-Generated Summary None ## Highlights > Bad product teams merely handle feature requests. > Good product teams regularly talk to their customers. > Great product teams leverage insights from multiple sources. > Here are a few ideas you can start exploring on Monday: > (1/10) >  ([View Tweet](https://twitter.com/PawelHuryn/status/1835010864585621892)) > 1. Customer interviews > Ask about specific situations and operate on facts to understand Why customers behave that way. Leverage the storytelling technique, in which you follow the narrative step-by-step. > All you need to know: https://t.co/ayqEMoW29u > (2/10) ([View Tweet](https://twitter.com/PawelHuryn/status/1835010868112941421)) > 2. Observation > Observe people performing a specific job outside your product and map a series of steps they take. This is a perfect way to understand and cover the entire job to be done. > Later, boost the experience with User Journey Mapping: https://t.co/VD9GA9ivDh > (3/10) ([View Tweet](https://twitter.com/PawelHuryn/status/1835010870830641527)) > 3. Surveys > Gather numerical data or use open-ended questions to let respondents express themselves freely. > The ultimate guide: https://t.co/trxvfo0QE2 > (4/10) ([View Tweet](https://twitter.com/PawelHuryn/status/1835010873649512461)) > 4. Secondary research > Leverage SEO and SEM reporting, industry blogs, public data, and research organizations (Gartner, Forrester, Statista). > (5/10) ([View Tweet](https://twitter.com/PawelHuryn/status/1835010876878823666)) > 5. Data analytics > Analyze customers’ data and behavior to understand what they do - experiments on production, session recordings (Clarity, Hubspot), event logs (Heap, Pendo), and Business Intelligence. > Product Metrics 101: https://t.co/1tVI2kVxC3 > (6/10) ([View Tweet](https://twitter.com/PawelHuryn/status/1835010879194050737)) > 6. Stakeholders > Talk to success, sales, and founders. Many of them spend hundreds of hours with customers monthly. > Ignoring what they know is waste. > (7/10) ([View Tweet](https://twitter.com/PawelHuryn/status/1835010881786114412)) > 7. Benchmarking > Reverse-engineer and validate problems others solve. There is no need to reinvent the wheel from scratch every time. > Start with understanding what Product Discovery is: https://t.co/HEy7nqr7S8 > (8/10) ([View Tweet](https://twitter.com/PawelHuryn/status/1835010884164559091)) > 8. Feature requests > You don’t want customers to dictate features, but some are no-brainers. Ensure you understand the problem and consider possible alternatives. > Beware of the product death cycle trap: https://t.co/cQARB5uI1B > (9/10) ([View Tweet](https://twitter.com/PawelHuryn/status/1835010886714405141)) > That's a wrap! > Enjoy this? > 1. I'm Paweł. Follow me to learn and grow as a PM. > 2. Share the post below. > I appreciate it! > https://t.co/xhy8DbTAle > (10/10) ([View Tweet](https://twitter.com/PawelHuryn/status/1835011592020234314))