# Captivate ![rw-book-cover](https://images-na.ssl-images-amazon.com/images/I/51X-pAaFTQL._SL200_.jpg) ## Metadata - Author: [[Vanessa Van Edwards]] - Full Title: Captivate - Category: #books ## Highlights - Gonzalez has two rules for dealing with difficult people: First, prevent good people from becoming difficult. Second, stop difficult people from being impossible. In both cases, the behavior stems from one thing: fear. ([Location 3811](https://readwise.io/to_kindle?action=open&asin=B01L8C4WKC&location=3811))