# When Low-Code/No-Code Development Works — And When It Doesn’t  ## Metadata - Author: [[hbr.org]] - Full Title: When Low-Code/No-Code Development Works — And When It Doesn’t - Category: #articles - URL: https://hbr.org/2021/06/when-low-code-no-code-development-works-and-when-it-doesnt ## Highlights - Robotic process automation (RPA), for example, is one of the fastest-growing categories of LC/NC systems. Using rules for simple decision-making, it allows users to design automated workflows that can reach into multiple information systems. This is excellent for automating back-office administrative processes. - No-code software is suitable for use by nontechnical businesspeople, sometimes known as “citizen developers.” - As companies look to LC/NC solutions, they need to be aware that these platforms — while offering cost saving, time and error reduction, and other improvement opportunities — still require some level of technical expertise to scale, maintain, integrate, and govern.