# Natalia Luneva's Review of First, Break All the Rules  ## Metadata - Author: [[Marcus Buckingham]] - Full Title: Natalia Luneva's Review of First, Break All the Rules - Category: #articles - Document Tags: [[Favorites]] - URL: https://www.goodreads.com/review/show/222297152 ## Highlights - The best managers never try to fix weaknesses; instead they focus on strengths and talent. - People leave their immediate managers, not the companies they work for. - Find ways to measure, count, and reward outcomes. - The best managers are those that build a work environment where the employees answer positively to these 12 Questions: 1. Do I know what is expected of me at work? 2. Do I have the materials and equipment I need to do my work right? 3. At work, do I have the opportunity to do what I do best every day? 4. In the last seven days, have I received recognition or praise for doing good work? 5. Does my supervisor, or someone at work, seem to care about me as a person? 6. Is there someone at work who encourages my development? 7. At work, do my opinions count? 8. Does the mission/purpose of my company make me feel my job is important? 9. Are my co-workers committed to doing quality work? 10. Do I have a best friend at work? 11. In the last six months, has someone at work talked to me about my progress? 12. This last year, have I had opportunities at work to learn and grow? - Set the right outcomes, not steps. Standardize the end but not the means. As long as the means are within the company's legal boundaries and industry standards, let the employee use his own style to deliver the result or outcome you want. - There are many ways of alleviating a problem or non-talent. Devise a support system, find a complementary partner for him, or an alternative role.